Shipping & Returns

Shipping Information
AV Wine Shop can only ship to the following states:

Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, West Virginia, Wisconsin, Wyoming and Washington D.C. 


Free Shipping

Customers who create an account with AV Wine Shop will always receive free Ground Shipping. Customer must be logged into their account for free shipping to be applied to their order. If customers wish to receive their order faster than what ground shipping offers, the customer will have to pay for the upgraded shipping option.

 

Shipping Orders
We are a small team, and do our best to process orders daily. Orders placed after 3:00PM CST will be processed the next business day. Once the order is processed, please allow 1-2 business days for the warehouse to get the order ready for shipment. This time allows for the warehouse to pack the order and schedule pickup from courier. Delivery on orders can take 3-5 business days, given courier companies are not reporting any unforeseen delays (ie: inclement weather, holiday congestion, COVID-19, etc.). Faster shipping options may be available. Please email our order department at cheers@avwineshop.com for more information. We do everything possible on our end to protect our wine shipments from physical or temperature-related damage. If you are concerned about the weather in your area, you may request a specific shipping date or you may choose a faster shipping method. You will receive an email containing tracking information once your order is boxed and ready for shipment. Please note, these tracking numbers will not be active until they are scanned by the driver. (For example, if you have an order scheduled to ship on a Monday, we may box it on a Friday and send you the tracking info. However, the tracking info will not be valid until the driver picks it up on Monday.)


Returns
AV Wine Shop is committed to customer satisfaction! If there are any issues with your order, we want to hear about it. Please note, any problems with the receipt of your package must be called in to us within 30 days of the delivery date. If you suspect the bottle is bad, please just put the cork back in the wine leaving the contents of the wine in the bottle - we will not take back any empty bottles. If you find any errors regarding type of wine and vintage, please email our order department cheers@avwineshop.com right away. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment. Please re-pack the wine and send it to "AV Wine Shop, Attn: Returns, 1566 Airport Blvd., Napa, CA 94558". Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 25% restocking fee before a refund is applied.

 

Signature Policy
You must be 21 years of age or older to purchase wine from AV Wine Shop. All packages sent out by AV Wine Shop require a signature upon delivery. It is highly recommended that you provide us with a business shipping address for best service. Customer comments on their order such as "Please leave on back porch" or "Please leave at front door" will be ignored! We will not be able to refund any shipping charges if your package comes back to us because there was no adult to sign for the wine.

 

Legal Notice
Title to, and ownership of, all wine passes from AV Wine Shop to the purchaser in the State of California and the purchaser takes all responsibility for the shipping of it from California to his/her home state. By arranging for transportation of the wine via common carrier, AV Wine Shop is providing a service to, and acting on behalf of the purchaser. You will be billed for this service. By utilizing this service from AV Wine Shop, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.